Terms of Service
By accessing floura.app (the "Site") or using Floura products, you agree to these terms. If you disagree, do not use the Site or services.
The service
Floura provides design inspiration and visualization tools. Outputs are suggestions only—not professional architectural, engineering, or horticultural advice. You are responsible for plant safety around children and pets and for complying with local regulations.
Accounts and eligibility
You must provide accurate information. You may not use bots or automated means to abuse signup, scraping, or generation endpoints. We may suspend accounts that harm the service or other users.
Plans, free trials and automatic renewal
Floura has free and paid plans. The current prices, what each plan includes and how many designs it allows each month are on the pricing page. Design allowances reset every month; unused designs don't carry over.
Free trials. Some paid plans start with a free trial (currently 7 days on the Individual and Pro Studio plans). You add a payment method when the trial starts. If you don't cancel before the trial ends, the plan starts automatically and you are charged the plan's price on the day the trial ends. Each account can have one free trial.
Automatic renewal. Paid plans renew automatically, monthly or yearly depending on the plan you chose, and you are charged at the start of each period until you cancel. Yearly plans are charged once a year.
Cancelling. You can cancel anytime. Cancelling stops the next renewal; you keep your plan until the end of the period you have paid for. Cancel where you subscribed: on floura.app or in the Android app under Account → Plan (or the billing portal linked there); on iPhone in Settings → your name → Subscriptions, since Apple bills those purchases.
Refunds. Payments are not refunded for partly used periods, except where the law requires it or we decide otherwise for a billing mistake — contact support. Purchases made through the App Store or Google Play are refunded under Apple's or Google's policies.
Failed payments and price changes. If a renewal payment fails, we and our payment provider retry it and may pause paid features until it succeeds. New prices apply to new subscriptions; we will tell you at least 30 days before any change to the price of a plan you already have, and you can cancel before it applies.
Content you provide
You retain rights to photos and text you submit. You grant Floura a license to host, process, and display that content solely to operate and improve the product. Do not upload content you do not have rights to use.
Electronic communications and signatures
Floura works online. When you create an account, or open a review link and approve or accept something, you agree to our Consent to Electronic Communications and Signatures. It explains that we give you records electronically, that tapping Approve or Accept (or typing your name) is your electronic signature, how to get free paper copies, and how to withdraw.
Quotes between designers and clients
Quotes, scope and payments for landscape work are agreements between the designer and their client. Floura provides the tools and keeps the record of who sent, changed, accepted or declined a quote, but is not a party to that agreement and does not do the work.
Disclaimers
The service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.
Limitation of liability
To the fullest extent permitted by law, Floura will not be liable for indirect, incidental, or consequential damages arising from your use of the Site or app.
Changes
We may update these terms. We will post the new date at the top of this page. If a change matters, we will ask you to agree again in the app or on the website.
Contact
Write to us from the support page (choose "Something else"), or use the "Legal and privacy" option on the contact page.